This policy explains what data SnipeBid (“we”, “us”) collects when you use the SnipeBid extension, this website and our API, why, and what your choices are. We keep it short because we collect as little as we can.
What we never collect
- Your EA password. SnipeBid runs inside your own logged-in web app session and never sees, asks for or stores your EA login details.
- Your full payment details. Payments are handled by our payment provider.
- Tracking data. This website uses no analytics, advertising or tracking scripts.
What we store
- Email address: to deliver your license, send billing and important service messages, and answer support requests.
- License key and its status, plan and renewal dates.
- An identifier of your linked EA account (a hashed or internal account ID, never your password) so a license is used on the right account and a free trial is used once.
- Usage counters: searches, buys and coins spent per day and per hour, so your limits work across every browser and PC. If you use the account dashboard, also trade statistics the extension reports, such as buys, sells and profit.
- Your SnipeBid settings (cloud profile): settings, targets and filters, so they load on a new browser or after a reinstall.
- Leaderboard nickname, only if you choose one. Only the nickname and trading totals are shown publicly, and you can opt out at any time.
- Anonymous market price reports: prices the extension already sees while trading (sale prices, finished auctions, cheapest Buy Now). These are used to show live prices and are not linked to you publicly.
- Contact form messages: your name, email, topic and message are sent to our mailbox so we can reply.
- Technical logs: our servers keep short-lived logs (such as IP address and request time) for security and to prevent abuse.
Cookies and local storage
This website sets no tracking cookies. The account page stores your license key in your browser’s local storage only if you sign in there, and “Sign out” removes it. The extension stores its settings locally in your browser and in your cloud profile.
Why we use it
We use this data to provide the service you asked for (licensing, cloud profile, limits, live prices, support), to keep it secure, and to meet legal and accounting obligations. We do not sell your data and we do not use it for advertising.
Who else processes it
- Our payment provider, for checkout, billing and tax.
- Our hosting and network providers, which run our servers and protect them from attacks.
- Our email provider, for the mailbox that receives contact messages.
How long we keep it
We keep account data while your license is active and for a reasonable period afterwards for billing and legal reasons. Usage counters and logs are kept only as long as they are useful. You can ask us to delete your data at any time, unless we must keep it by law.
Your rights
You can ask for a copy of your data, correct it, delete it, or object to its use. Email [email protected] from the address linked to your license. Depending on where you live, you may also have the right to complain to a data protection authority.
Changes
If we change this policy, we will update the date above and, for material changes, let you know.