Account & help
Troubleshooting
The messages you might see, what they mean and what to do.
Most messages show up in the panel’s Log tab or as a short message at the bottom of the panel. Find yours below.
Status stuck on “waiting for session” or “open Transfers once”
SnipeBid hasn’t seen your web app session yet. It picks it up when the web app talks to EA.
- Make sure you are logged in to the web app, then open Transfers (or any screen that loads data).
- Still stuck? Reload the web app tab and log in again.
- Pressing Start without a session logs No EA session yet. Click around the web app once (e.g. open Transfers) so I can capture it.
“The extension was updated”
The tab still runs the old copy of SnipeBid, which can’t save anything. The bot stops with extension was updated — reload the web app. Press Reload page in the banner.
“Paused while we fix an EA change”
When EA changes something that breaks a feature, we can pause just that feature for everyone within minutes, so it can’t misbehave on your account. The panel shows a banner such as Paused while we fix an EA change: sniper, Auction bidding. Back soon. and the Log says The sniper is paused while we fix an EA change. It’ll be back soon.
- Nothing to do on your side. The feature comes back by itself (the Log says … is back on.), usually after an update. SnipeBid checks every 10 minutes.
- If a paused feature was running, it stops at its next step. When only one of sniper and bidder is paused in Both mode, the other keeps running.
- Features that can be paused: the sniper, auction bidding, auto-listing, the pack sorter, the SBC solver, FC Hub collect, bulk listing, prices on cards and Scout.
- Press ✕ on the banner to hide it. It comes back if the message changes.
This is only a switch: it never runs code sent from our server. If our server can’t be reached, every feature stays on.
Paused automatically: unusual EA errors while we check an EA change. It will be back soon. means our server paused it on its own because several users got the same unusual EA error at once. It comes back once we’ve checked. See Paused automatically.
“EA changed the web app; … is paused until SnipeBid is updated”
A part of EA’s web app that this feature needs is missing in the version you have loaded, so SnipeBid won’t run it. Other features keep working. Reload the web app once (EA sometimes loads a half-updated app). If the message stays, wait for the SnipeBid update; the feature turns back on by itself once we’ve confirmed the new web app works.
Start does nothing
- Add a target first / Add at least one target or filter first.: add a target or filter and make sure its switch is on and it hasn’t reached its buy limit. Use Reset counts to buy again.
- Open Transfers in the web app once: see above.
- The key screen appears: your license isn’t active. See License errors.
“Hourly search limit reached — resuming in …”
You reached Max searches / hour (default 600), counted across every browser running SnipeBid on your EA account. The bot pauses and resumes by itself when the oldest search of the last hour ages out. Nothing to fix; lower the limit if you want to search less.
stopped: daily search cap reached means Max searches / day (default 2,500) is reached. It resets at your local midnight.
EA cooldown, “soft ban”, “too many requests”
EA pushed back. The log shows the reason, for example too many requests [HTTP 426], rate limited [HTTP 429] or soft ban — market temporarily locked [HTTP 512], then cooling down 15 min.
- SnipeBid sends nothing until the cooldown ends, then eases back in at the Safe pace. Repeats wait longer. See cooldowns.
- If it happens often: switch to the Safe or Normal pace, use Human or Fast reaction, lower the hourly and daily limits, and take longer pauses between sessions.
- If the market stays locked for you when searching by hand too, stop SnipeBid and give the account a rest.
“Safety pause: unusual EA errors (…)”
EA sent several errors SnipeBid doesn’t expect in a short time, for example Safety pause: unusual EA errors (HTTP 460 on search). The panel shows 🛡️ Safety pause with a 10-minute countdown and SnipeBid sends nothing to EA meanwhile, then carries on at the Safe pace. A pack sort, bulk listing, won-items run or SBC batch that was running stops at its next card; start it again after the countdown. See Safety pause and safety stop.
- stopped: Safety stop: EA keeps returning errors (…): it happened twice within an hour, so the bot stopped. Check that the web app still works when you search by hand. If it does, wait a while and press Start; if lots of users hit it, the feature is usually paused for everyone shortly after.
- “… on search” without an HTTP code but with shape: EA answered without the data SnipeBid expects. That usually means EA changed something; an update follows.
“EA blocked the market 3 times in 2 hours — stopped until tomorrow”
EA rate-limited or locked the market three times within two hours, so SnipeBid stopped for the rest of your day to protect the account. Pressing Start today shows a warning; Start anyway starts regardless, Wait until tomorrow leaves it stopped. From tomorrow Start works normally. Consider a slower pace and lower search limits (see cooldowns).
“EA wants a verification check”
EA asked for a captcha (HTTP 458) and SnipeBid stopped. Open Transfers in the web app, run one search by hand, solve the check, then press Start.
“EA said the session expired”
SnipeBid pauses and reconnects by itself. If the web app shows a login screen, reload it and log in. After 10 minutes without a session the bot stops with EA session lost for 10 min — reload the web app, log in, then press Start. If you log back in within 15 minutes of the session loss, it resumes on its own.
“Outbid · …” in the Bids tab
The text after Outbid · is what SnipeBid is doing about it, or why it isn’t countering. Hover the chip for the full text. The most common:
| Reason | What to do |
|---|---|
| countering… | Nothing; a counter-bid is on its way. |
| bids are now …, above your cap … | Working as intended. Raise Bid up to or lower Min profit per flip if you want to go higher. |
| counter-bid limit N reached and final push used | Working as intended. Raise Counter-bids per auction to try longer. |
| not enough free coins for … / coin limit: …% already in open bids | Lower Keep at least, raise Max coins in bids (%), or wait for bids to settle. |
| only Ns left (your minimum is 8s) | The outbid came too late to answer. |
| paused (cooldown) | EA cooldown; tried again after it if time is left. |
| counter-bid rejected — … | EA refused it, usually because someone bid at the same moment. SnipeBid already retried once. |
| counter-bidding is off (Settings → Bidding) | Turn on Counter-bid when outbid. |
| bid not placed by SnipeBid | Your own bid. SnipeBid tracks it but never counter-bids. |
| bot stopped | Press Start to answer outbids. |
More in The Bids tab.
Prices missing or wrong
- No badges at all: check that your license is active and Prices on cards is on (Settings → Market).
- A grey — badge: that card has no market price (untradeable or not listed).
- All prices look off: check Platform prices (PS / XB or PC).
- Activate your SnipeBid license to load prices: your license isn’t active.
- can’t reach the SnipeBid server: check your connection and try again in a minute.
- No market price for … when adding a target: the card isn’t tradeable, or has no price yet.
- Items (consumables, managers, club items) never have a SnipeBid price. Set your own sell price. See Targets.
A card was bought but not listed
- It is only auto-listed if its sell price is above what you paid, and Auto-list snipes is on.
- If EA refused the listing, the log explains why (for example EA’s price range) and the card stays on your transfer list, unlisted. The next relist check lists it, or use List all on the Transfer List screen.
- EA’s Transfer List screen may not show SnipeBid’s changes until you reload the web app.
A won card wasn’t listed
- not listed, would sell at a loss: its price after the 5% tax wouldn’t cover your bid, so it was kept on your Transfer List (or sent to your club when the list was full). List it yourself when the price is right.
- no SnipeBid price: items and cards without a price go to your club, or to your Transfer List unlisted, depending on Won items without a price.
- club refused it (duplicate?): you already own that card, so it was left on your Transfer List unlisted.
- it stays in Transfer Targets: it couldn’t be moved (for example both the club and a full Transfer List refused it). Make room and open Transfer Targets, or press Check now in the SnipeBid bar there.
- Nothing happens at all? Check that Auto-handle won items is on (Settings → Selling). See Won items.
Phone alerts don’t arrive
Press Send test in Settings → Phone alerts (Discord). Errors show under the webhook field and in the Log as Phone alert not sent — …. See Phone alerts.
SBC solver messages
- “✕ N/M requirements met”
- No valid squad this time. Press ↻ Solve again, or allow buying players, raise the max spend, or loosen exclusions and protections.
- “Only N usable cards for M places after your filters”
- Your options leave too few cards. Turn off Only untradeables, the protections or some exclusions, or allow players you don’t own.
- “EA asks to slow down (HTTP 426). Wait 3 minutes, then try again.”
- EA limits SBC browsing. Wait 3 minutes.
- “This challenge is locked: complete the earlier challenges in the set first.”
- Do the earlier challenges of the set first.
- “Open the SBC set again (challenge not loaded)”
- Go back and open the challenge again.
- “No … listed at or under … right now.”
- Buy missing couldn’t find that player at your price. Try later or raise Buy up to % above market.
- “Buy the missing players first” / “A chosen card is no longer in your club”
- The squad uses a card you don’t have (any more). Buy the missing players, or solve again.
- “EA says the squad no longer meets the requirements”
- Something changed since solving. Solve again.
- “The web app did not answer. Reload it and try again.”
- Reload the web app tab.
License errors
| Message | What to do |
|---|---|
| That doesn’t look like a SnipeBid key. | Copy the whole key from the email: SB- and four groups of 4. |
| License key not found | Check for typos, or use the latest key email. |
| Open Transfers in the web app once so SnipeBid can see which EA account you use. | Open Transfers, then press Activate again. |
| Couldn’t read your EA account. | Reload the web app and try again. |
| This EA account already had a free trial. | One trial per EA account. Subscribe to keep using SnipeBid. |
| This license is already used on N EA account(s). | Unlink one in Settings → License (on the other account), or add an extra EA account. See Seats. |
| You can switch EA accounts 3 times per 30 days. | Wait, or contact support. |
| Your free trial has ended / Your subscription has ended | Subscribe on snipebid.app. Your key stays the same. |
| This license was revoked | The license was refunded or revoked. Contact support if you think this is a mistake. |
| This EA account is no longer linked to your license / Invalid session, activate again | Paste your key and activate again. |
| Too many attempts. Wait a minute and try again. | Wait a minute. |
| Can’t reach the SnipeBid server. | Check your connection. A bot that is already running keeps going on its current session for a while. |
| This version of SnipeBid is out of date. | Update. See Updates. |
I didn’t get my key email
- It goes to the email you used at checkout, from SnipeBid, with the subject Your SnipeBid license key. Check spam and promotions folders.
- Still nothing after a few minutes? Email [email protected] with the email you used at checkout.
Asked for my key again
Chrome sees a new extension, for example after you switched to the store version or loaded the zip from another folder. Activate your key once; your settings, targets and filters load from your account.
SnipeBid is an independent tool and is not affiliated with, endorsed or sponsored by Electronic Arts Inc. EA SPORTS FC and Ultimate Team are trademarks of Electronic Arts Inc.